Our office is at your disposal from MONDAY to FRIDAY: 10 AM to 6 PM and SATURDAY: 10 AM to 3 PM. May you have any questions, feel free to email us: INFO@KRONOKARE.COM or call us: 011 - 65 15 31 07

F.A.Q.

1. Order & Shipping

  • Is VAT included in the price of my purchase?

VAT is included for all India orders. All prices appearing on the website are in Indian Rupees and are inclusive of VAT.

  • What are Kronokare’s shipping rates?

For our India customers, Rs. 95.00 applies to all orders to be delivered to an address within the India. For orders totalling or exceeding Rs 1,500.00, to be delivered to a India address, we will waive postage fees. Please allow up to five days for the delivery of your purchase.

Rs. 195.00 applies to all orders paid with Cash on Delivery.

  • Will I need to sign for the delivery of my product?

You will need to sign for deliveries.

  • How do I place an order?

When you have found your product, select the quantity of desired products and click on "Add to Cart”. Among the Kronokare’s products you can purchase online a product may exceptionally be sold out. In this event, when you click on "Add to Cart", a window appears to inform you that the product you wish to order is temporarily sold out. Our stocks are however frequently updated and you can contact our customer service department for information of when the product will be back in stock. Alternatively all products are available in kronokare counter which can be located in the store locator.

  • How do I know the status of my order?

When your order and payment are validated, kronokare sends an initial e-mail to confirm your order. Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number. By clicking on the link to www.kronokare.com in this e-mail, and entering the parcel number in the place indicated on the website, you will be able to track your parcel.

  • Can I change my order after it has been validated?

If you realise that you have made a mistake when inputting the order you have just validated on the website, contact kronokare customer services as soon as possible by sending an email to info@kronokare.com. If your request for correction is sent to customer services before your order is processed, it can be changed.

  • Can I cancel my order after it has been placed?

You cannot cancel your order if kronokare customer services inform you that it has already been processed. However, you can return the products ordered within 7 working days beginning with the day after the day of receipt of your order. Before validating your payment, you can change or cancel your order on the page "Shopping basket" during the validation phase of your order.

  • How do I know my order has been taken into account?

Following validation of your order, you will receive a confirmation e-mail. This contains the following information:

Order number

Order date

Delivery and invoicing details

List of articles ordered

Total amount of the order

If you do not received this confirmation e-mail, it is possible that your order has not been logged. To verify, please contact kronokare customer services: retail@kronokare.com

  • Can I change my delivery address?

If you would like to change your delivery address after submitting an order, please contact kronokare customer services as soon as possible by sending an email to info@kronokare.com. If your request for correction is sent to customer services before your order is processed, it can be changed.

  • When can I expect to receive my order?

Orders within the India can usually be expected to be delivered within five working days (Monday to Friday, excluding public holidays).

  • Is there a limit on the amount of items I can order?

You are welcome to purchase the quantity available in our stock. àIf you wish to place a large order, please contact us via the Portal for Professional site.

  • Can I exchange an item purchased online at an Kronokare outlet?

Should you ever buy anything from www.kronokare.com or one of our free-standing counter that is not pleasing to you, you may return any of our products within 10 days, for a exchange or a credit. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

Purchase from website:

Customers who purchase product(s) from kronokare website must email retail@kronokare.com to give notice of their wish to return the products before expiry of 10 working days following the day of receipt of the products. These Customers may return the product(s) by mail addressed to above address:

KRONOKARE COSMETICS PVT LTD

E 1/11 Malviya Nagar Main Market

New-Delhi, 110 074

Ph: 011 – 65 15 31 07

Purchase from Counter and Authorised Dealers:

Items purchased in a kronokare’s free-standing store may be returned to the same kronokare’s free-standing stores.

Purchase from other locations:

For kronokare’s products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy kronokare products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any kronokare products, please do not hesitate to email us at retail@kronokare.com and it would be our pleasure to assist you however we could.

All items must be returned unopened and in their original saleable condition to be eligible for exchange. Please refer to our Returns policy for further information regarding returns and exchanges.

  • What should I do if my order has been damaged in transit?

If an item has been damaged in transit, Kronokare will provide you with a full exchange. Please submit an order return form so that we may acertain the details of your order.

  • Can my order be gift-wrapped?

Kronokare is pleased to offer complimentary gift-wrapping for your online order. During the check-out process, when asked if you would like to include a gift message, please also indicate if you would like your order gift-wrapped.

This option is offered for any purchase of a minimum rs 1,500.00. This amount can be decreased for periodical promotion. You are able to nominate a shipping address that differs from your billing address during the check-out process. This service is free for a minimum amount of rs 1,500.00 of purchase per shipment. This amount can be decreased for periodical promotions

  • Can I use an Online Gift Card in-store?

Kronokare offers Online Gift Cards, which can only be used in the online store. Gift Cards will not be accepted within our counters or stockists.

  • With my details, can Kronokare Online purchase on my behalf?

No!

because you never have to give you card number to anyone at kronokare. All our payment are going through CC Avenue, therefore you don t need to call anyone at Kronokare if your payment is not working.

  • Can I send an order to another country?

We deliver only in India for the moment.

2. Skin Care Concerns

  • What are the effects of topically applied vitamins on my skin? Can I send an order to another country?

While providing anti-oxidant protection, some vitamins can also assist in hydrating and softening the skin.

  • Will the plant extracts of kronokare’s products make my skin oily?

We use in our products essential oils and vegetable oil: freeze-dried extracts, steam and CO2 extracted oils and crushed or total extracted oils. All of the oils obtained by these methods are light and greaseless.

  • Will kronokare products aggravate sensitive skin?

Skin sensitivities can be unpredictable. If you have experienced a reaction, we recommend you stop using all products for a full week. This will give your skin the chance to recover from whatever was aggravating it.You may wish to test the kronokare products you have on separate patches of skin away from your face. Allow twenty-four hours to assess your skin's response. If the test result does not have an adverse reaction, you can apply freely. If your skin reacts or symptoms persist despite not using any products, we suggest you consult with a dermatologist.

3. Product & Ingredient Information

  • Are kronokare products safe to use during pregnancy?

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any Kronokare formulation in the manner we prescribe during pregnancy.

Kronokare is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

  • Are kronokare products Sulphate free?

Yes

Kronokare does not use any Sulphates in any of its formulation. 

As with all ingredients utilised in Kronokare formulations, we have extensively researched the safety, stability and efficacy prior to including them in our products. This is standard Kronokare procedure for every ingredient being considered for use in one of our formulations. 

All kronokare cleansing products use sulphate free surfactants which comply with the 'ultimate biodegradability' status of the EU Detergents Directive and therefore are compatible with septic tank waste systems. Our products are also phosphate-free and are therefore suitable for use in water-recycling systems.

No Kronokare product contains parabens.

  • Do kronokare products have an expiry date?

The label on your Kronokare product displays an icon next to the batch number. This icon informs the date your product will be at its best.

  • What if I have an adverse reaction to an kronokare product?

All cosmetic ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used.

Irritations can sometimes occur in the regular course of our daily lives, even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way. We ask that you consider any changes to your regular routine that may have triggered the reaction (dietary, contact with possible allergens such as household cleaning liquids etc.).

Where one experiences an adverse reaction to any cosmetic preparation, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy. In the unlikely event that you experience an adverse reaction to an Kronokare product, please discontinue use and return it to the place of purchase. Do not hesitate to contact us with the details of your reaction.

  • Are kronokare products Silicone free?

Silicones have bad reputation, which is justified. Sicicones are substances that are being very widely used in cosmetics. They make the formula much softer, contributing to a better spread.

On the dark side, silicones have an occlusive effect, they tend to smoother the skin and the hair because they make an artificial layer and clog them. As a result, the skin cannot “breathe” and the hair cannot receive other essential nutriments. In few words they give an instant satisfaction but on the run they definitely prevent the skin and hair from receiving nutrient and function normally.

 

  • Where can I obtain a full list of product ingredients?

Every Kronokare product above 60 ml/gm is labelled with a detailed ingredient list. If you have any specific queries pertaining to a particular product, please consult the product’s individual page (you can browse products by concern, category or range).
Also each product full ingredient list is available on product page on our website.

  • How should I store my kronokare products?

We recommend you keep your products in a cool place away from direct light, or better yet, in the refrigerator. This advice applies for all kronokare products, regardless of whether they are contained in glass, plastic or aluminium or paper.
The label on your kronokare product displays an icon, next to the batch number, that tells you how many months your product will be at its best.
It is best to use clean hands when dipping into jars, or to use a teaspoon or small spatula to scoop out product for use.

  • Do kronokare products contain parabens?

No!

Kronokare products do not contain parabens.

All ingredients used in kronokare products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by kronokare, regardless of type. Any ingredient derived from a petrochemical source is significantly chemically modified from its petrochemical origin, and utilised only in minute quantities as required for their end properties. We avoid the use of ingredients such as petrolatum derived directly from crude oil.

  • Why kronokare products housed in amber glass and PET containers?

Our products are packaged in pharmaceutical-grade amber glass or PET, as our formulations contain a high concentration of active botanical extracts, the stability of which cannot be guaranteed if they are housed in amber bottles.
We use only recyclable plastic. Please visit the section Go green in kool karing and kind footer part.

4. Kronokare Practices

  • Are kronokare products tested on animals?

Kronokare does not test on animals. For more information please visit the section go green

  • We are often asked if Kronokare products are organic or natural.

These are words we use with great caution, along with ‘pure’, as they often breed assumptions about organisational practices. As many of our formulations contain laboratory generated ingredients, it would be cynical and deceitful to attach these words to our products: we have never done so.

At Kronokare we do not claim going for full natural ingredients which would lead to very important allergies. At Kronokare we claim using natural ingredients as much as we can without exposing our clients to allergies and we claim to use “non invasive chemical”, therefore the absence of Sulphate, Silicones, Mineral Oil or Parabens.

Basically we use natural ingredients as active ingredients and use smooth chemical to ensure that your hair and skin will not be harmed or get into allergic reactions. When possible we even go for 100% natural such as our hair oil or massage oil but when the 100% natural defit the purpose we safely use gentle chemicals.

The Kronokare product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical and synthetic ingredients. It is important to note, however, that none of our products contains Sulphate, Mineral Oil, Paraben or Silicone.

While many of our formulas contain ingredients sourced from plants grown organically, they also commonly contain ingredients grown by farmers using non-organic techniques. Our primary objective is to ensure kronokare products are made from premium quality ingredients.

We recognise the benefits that organic and biodynamic farming have for the land and for our health, but we are practical about how realistic it would be for us to use only organic ingredients. Sometimes they are not available, sometimes there is not enough of a particular ingredient, sometimes the air miles required to import it would generate an environmental concern of its own.

Last a only natural or organic product could lead important allergic reactions!
We caution people to be wary of any company that labels itself organic without explaining exactly what they mean: companies can label their goods organic if they contain only a small percentage of organic ingredients.

It is true to say Kronokare has, from our beginning, been fascinated with the benefits that aromatherapy based formulas can deliver to the skin and hair as well as the remarkable results that science reaps. We bring together the finest of human ingenuity, scientific discovery and botanical ingredients to create our products.

5. Online Account Enquiries

  • What will I receive if I subscribe to the Kronokare newsletter?

Kronokare’s monthly newsletter shares information about places, people, food, writing, design and more that inspires us. Our campaigns and games amnd more generally our good deals!
If you sign up to receive the newsletter your details will be used to communicate with you directly and will not be passed on to any other party.
However, please note that by entering our customer database, you are also nominating to receive kronokare event invitations.
You can sign up to receive the newsletter at the bottom of each page of our website.

  • Do I need an account with kronokare to place an order?

You do not need to create an account to shop online
However, creating an account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, peruse past orders, update subscription details and receive special Aesop customer event invitations and new product information.
Creating an account only takes a few minutes.

  • How do I reset my password?

You can reset your password by selecting 'Forgotten Password' in the log in section.

  • Is it safe to shop on Kronokare.com?

Yes!

Kronokare endeavours to ensure the safety of your personal information when visiting our online store

  • Does anyone else see the information that I provide to kronokare?

No

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information. If you have any questions about security at our Site, you can contact us. 

6. Professional Enquiries

  • How do I apply for a position with Kronokare?

To apply for an advertised position, please visit our Employment page and follow the prompts.

  • Corporate Gifting

For Corporate Gifting please contact our Sale for Professional department by email at sales@kronokare.com or call us and we will be happy to redirect you to the right person

7. Website & Navigation Enquiries

  • Why can't I locate my preferred product in the online store?

We apologise if the product you are seeking is temporarily unavailable.
It is most likely that we are waiting for a specific ingredient from a supplier; an ingredient, without which, we are unable to complete certain formulations.
Please accept our sincere apologies and know that we are working hard to source the necessary components that will allow us to recommence production of the product you are looking for.

  • What security measures are employed on our website?

All our payment are done through CC Avenue, the leader of payment online gateway, ensuring the Highest Level of Security.
Security is a key concern for all parties when transacting online business. At CCAvenue®, we have ensured you have no worries on this front as you expand your operations in cyberspace. Listed here are some of our key security measures:
Handling your customers' sensitive data
CCAvenue® adopts stringent security measures to ensure that critically sensitive information, such as your customer's personal information and their credit card details, are well protected. Your customers enter all their personal information and credit card details on CCAvenue's secure server and the same is encrypted before it is transmitted over the Internet to the payment gateway. Avenues does not store any credit card details for security reasons.
Secure technologies for CCAvenue's server
CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of your customer's details. This guarantees that your information is inaccessible to any third party.
CCAvenue® uses industry-standard VeriSign's 256 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.
CCAvenue® also follows strict in-house security guidelines for ensuring confidentiality of your customer information.
Since the Payment Gateway application software is maintained at secure high-end server, new payment technologies, standards and features are automatically implemented as they emerge.
CCAvenue F.R.I.S.K is an unrivalled Heuristic Fraud Detection engine that provides an unprecedented level of risk detection that can help you to convert more valid orders automatically and reduces both expenses and potential chargeback losses. The robust risk management tools and fraud filters listed below help control risk effectively:

Risk Management Rules and Parameters 

Negative Files 

Risk Management Queries, thereby making your E-commerce transactions safe and confidential. Internationally Certified Security standards

CCAvenue has installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website. 

CCAvenue has achieved the new PCI DSS 2.0 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
CCAvenue® is registered with VeriSign, the world's best and most trust worthy Net Authentication Agency. Click here to verify our certificate.
CCAvenue has implemented authentication protocols such as Verified By Visa and MasterCard Secure Code, which are expected to reduce charge back-level by as much as 90%. CCAvenue also uses tried and tested methods like Authorize and Capture (http://www.ccavenue.com/authorize.jsp) as well as C.V.V (Credit Card Verification Value (http://www.ccavenue.com/cvm.htm) to reduce the incidence of charge-back and fraud.
In addition, we have a team of experts who review each transaction within a set of parameters. On suspicion, they attempt to undertake physical verification, use proprietary techniques as well as seek access to files offered by reputed financial institutions. All these measures are a part of a constant process that tracks, identifies and implements the latest security technologies and processes to make transacting through our gateway as safe as possible.
As you see, with CCAvenue® as your partner, the benefits of the latest technologies are yours without you having to change your interface. Stay ahead in the rapidly changing landscape of e-Commerce. For now, no matter how fast the transactions grow in volume, regardless of your website size or hosting environment, things will never go out of control.

  • Is it safe to use my credit card?

Yes.

When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. Read more security here. See the part b. What security measures are employed on our website

8. Press & Media

  • Where should I direct my press enquiries?

Please contact us at socialmedia@kronokare.com

9. Allergies

  • Do kronokare products contain soybeans?

The following products contain ingredients sourced from soybeans:

  • Do kronokare products contain nuts?

The following products contain ingredients sourced from nuts:

- all hair oils

  • Do kronokare products contain wheat?

The following products contain ingredients sourced from wheat:

10. Aromatherapy

  • What is aromatherapy?

Aromatherapy is a healing art with roots lying in antiquity. It traces back more than 6000 years, since ancient Egyptians, Greeks, Persians, Romans and probably Chinese used to burn scented flowers and herbs and enjoy aromatic bath, massage and skin care for curative and cosmetic purposes.

Aromatherapy is the practice of using volatile plant oils, including essential oils, for psychological and physical well-being.
These fragrant compounds need not necessarily be extracted from the flowers of the plants but from the other parts of the plant like leaves, seeds, barks and roots as well. Being extremely concentrated at the time of extraction, they are diluted for further use and are used in a pure form.

Essential oils, the pure essence of a plant, have been found to provide both psychological and physical benefits. In addition to essential oils, aromatherapy encourages the use of other complementary natural ingredients including cold pressed vegetable oils, jojoba (a liquid wax), hydrosols, herbs, milk powders, sea salts, sugars (an exfoliant), clays and muds.

  • What are the benefits of aromatherapy?

The Benefit of an Aroma, Inhaling Essential Oils

Essential oils that are inhaled into the lungs offer both psychological and physical benefits. Not only does the aroma of the natural essential oil stimulate the brain to trigger a reaction, but when inhaled into the lungs, the natural constituents (naturally occurring chemicals) can supply therapeutic benefit. Diffusing eucalyptus essential oil to help ease congestion is a prominent example. Other benefits includes stress and headache relief, sleep improvement, mood boosting, hormones’ regulation, muscles’ relaxation, immune system’s stimulation, blood circulation, skin diseases’ healing etc.

The Benefit of Physical Application

Essential oils that are applied to the skin can be absorbed into the bloodstream. The constituents of essential oils can aid in health, beauty and hygiene conditions. Since essential oils are so powerful and concentrated, they should never be applied to the skin in their undiluted form. To apply essential oils to the skin, essential oils are typically diluted into a carrier such as a cold pressed vegetable oil, also known as a carrier oil. Common carrier oils include sweet almond oil, apricot kernel oil and grapeseed oil.

Other Benefits


In addition to therapeutic benefit at the emotional and physical level, essential oils are helpful in other applications. Some oils act as a natural insect repellent and pesticide. You may recall using citronella candles during the summer to keep mosquitoes away. Citronella essential oil is the ingredient in the candles that is responsible for repelling the mosquitoes.

11. Product Advise

  • Can you send me samples?

We do offer samples along with every order however regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is a kronokare Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations, we invite you to contact us.

  • Catalog Request

Kronokare will be happy to send you our product list, the same can be download from our website, in footer

  • Why is my favorite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email us the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

  • Are the same products available in store and online?

The majority of products available in store can be bought online. Some products are only available online. If you wish to purchase an in store product that is absent online, please use our store locator to find you nearest kronokare store.
When a product is only avaialbel online, it is clearly mention in a little”WEB EXCLUSIVE” banner.

  • How can I obtain advice on Kronokare’s products?

You can send your questions to customer services info@kronokare.com or simply call us at 011 - 65 15 31 07

 

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