Shipping and Returns
COURIER TIMING & CHARGES
- Due to Indian regulation on liquid transportation, we cannot use any air courier to deliver your goods.
- We use the very reliable service of Fedex Ground Courier service, which ensures the faster delivery on road.
- The delivery in majors cities is between 2-5 days, smaller cities 5-10 days.
- We add a contribution to delivery charges for any order below Rs. 1,000.00
- The contribution to delivery charges is a fix amount of Rs. 95.00
- We process orders within 24h maximum.
CANCELLATION & RETURN POLICY
- Orders can be cancelled any time before shipping.
- It is KRONOKARE COSMETICS's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 7 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.
- Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. This does not affect your statutory rights.
- Please send your returns products to:
- Kronokare Cosmetics Pvt. Ltd.
- E-1/11, 2nd Floor, Main Market Malviya Nagar,
- New-Delhi 110030
- Please allow up to two weeks from the day you return your package for your request to be processed.
- Refund will be processed through same mode within 10 working days.
CUSTOMER CARE TIMING & PROCESSING
Please first contact Customer Service
- By phone on 011-65 15 31 07
- By Email: firstname.lastname@example.org
- Monday to Friday 10.00 AM - 6.00 PM
- Saturday: 10 AM - 3 PM
- Closed on Sunday and during the festivals.